In a previous post I shared a diagram showing the connections between a Change Management and IT Systems Development Methodology. I shared it with you to illustrate a very important point. By the way, both parts of the diagram are showing their age now; the SDLC part is classic waterfall, and the Change side shows nothing regarding stakeholders attitude to change.
Back on track, my point was that the potential gains of implementing new IT are plainly compelling, as organisations are attracted by the idea that they will gain capability to do many desirable things to drive their business forward. Many of these gains, however, require fundamental changes to the roles and responsibilities of staff, suppliers and even customers. I am going to list a few examples in my next post.
IT staff traditionally tend not to learn about Change Management. They have grown up seeing their job finishing when the new system is delivered. This is beginning to change in some forward thinking organisations and rightly so in my opinion.