Investment in IT can enable new ways for companies to do business and I have listed a few examples below. But think hard regarding the realisation of value and I hope you will recognise that these are fundamentally CHANGE initiatives, rather than IT.
- Serving Customers in new ways via the internet, reducing the need for agents
- Producing better information; more detail, in real time, to allow better decisions to be made
- Serving the global market
- Increasing flexible working on the road and at home.